Daxow vs Re:amaze
The Smarter Alternative to
Re:amaze
Compare Daxow vs Re:amaze for e-commerce customer support.
What is Re:amaze?
Re:amaze is a helpdesk platform often compared to Gorgias, also focusing on e-commerce (Shopify/BigCommerce). It integrates live chat, email, social, and push notifications. It is known for its "faq-in-chat" feature (similar to Help Scout's Beacon). It's a solid mid-market choice but its AI features are largely generative summaries rather than autonomous agents.
The Good and The Bad
Why use Daxow?
Top Advantages
- Per-Agent Pricing: Re:amaze charges per team member ($29-$69/mo). Daxow allows unlimited team members on the Pro plan.
- Generative AI: Re:amaze uses AI mostly to help agents write replies. Daxow uses AI to *be* the agent, solving the ticket before it reaches you.
- Modern Design: Re:amaze's widget customizability is somewhat limited compared to Daxow's modern tailored look.
Why avoid Re:amaze?
Common Drawbacks
- Reporting: Users often cite the reporting as basic and hard to customize.
- Chatbot Logic: Their "Chatbot" includes a lot of manual "Workflow" setup. It's not a true "read and answer" AI like Daxow.
Feature Breakdown
Feature
Daxow
Re:amaze
AI Chatbot
Custom AI Training
Live Chat
Marketing Campaigns
Order Status
Plugin
Native
Push Notifications
Flat Pricing
Unlimited Seats
RAG AI
Setup
Easy
Medium
Pricing Comparison
Best Value
Daxow
Basic$5/mo
Pro$15/mo
Plus$49/mo
Unlimited conversations included in all plans.
Re:amaze
Basic$29/mo
Pro$49/mo
Plus$69/mo
Pricing may vary based on active users/seats.
Frequently Asked Questions
Can I use Re:amaze and Daxow together?
Technically yes, but they solve the same problem. It's better to choose one for a unified experience.
Switch to Daxow Today
Join 10,000+ businesses who switched from Re:amaze to save time and money.