The Smarter Alternative to
LiveChat
See how Daxow compares to LiveChat for customer support and chat solutions.
What is LiveChat?
LiveChat is one of the original customer service platforms, founded way back in 2002. It serves over 36,000 businesses and is known for its robust live chat interface for human agents. Over time, the parent company (Text) has split its offering into multiple products, such as "ChatBot" (for automation), "HelpDesk" (for ticketing), and "KnowledgeBase". This modular approach allows for customization but often leads to fragmented billing and a disjointed user experience compared to modern all-in-one execution.
The Good and The Bad
Why use Daxow?
Top Advantages
- One Unified Platform: LiveChat (the company) actually splits their product into "LiveChat" (for humans) and "ChatBot" (for automation). You often pay two separate huge bills. Daxow is a single platform where AI and Humans work in the same feed.
- Unlimited Agent Seats: LiveChat's business model is per-agent ($59/agent/mo). If you have a support team of 5, that's $300/mo just for access. Daxow offers unlimited seats on our Pro plan, so your whole team can help out.
- Smarter Context: Our AI analyzes the entire page the user is looking at. If they are on the "Pricing" page, the bot knows that context. LiveChat is often just a floating window oblivious to the user's journey.
- Development Speed: We ship features weekly. LiveChat is a legacy incumbent; their core product hasn't changed significantly in years. Daxow gives you cutting-edge LLM features as soon as they are available.
Why avoid LiveChat?
Common Drawbacks
- The Cost Spiral: To get decent reporting, you need the "Business" plan. To get ChatBot, you pay separately. To get KnowledgeBase, sometimes that's another add-on. The "starting at $20" is misleading for any serious business.
- Dated Interface: The agent backend feels like software from 2015. It functions, but it's clunky, has many tabs, and can be slow to load.
- Rigid "ChatBot" Builder: Their separate ChatBot product is a flow-builder (like ManyChat). It doesn't natively "read" your website to answer questions. You have to manually build the logic for every question.
- Mobile App Experience: Their mobile app for agents is functional but often reported as buggy or slow with notifications.
Feature Breakdown
Pricing Comparison
Daxow
Unlimited conversations included in all plans.
LiveChat
Pricing may vary based on active users/seats.
Frequently Asked Questions
I already have LiveChat, can I switch easily?
Yes. The hardest part of switching is usually retraining your team. But Daxow's inbox is designed to look like a standard email/messenger inbox, so there is almost zero learning curve.
Does Daxow have a ticketing system?
We use a "conversation" model. If a user leaves the site, the chat turns into an email thread automatically. You don't need to manage "tickets" vs "chats" separately—it's all one continuous conversation history.
Can I route chats to specific departments?
Yes. You can verify simple logic (e.g., if URL contains "pricing", send to Sales Team) or let the AI classify the intent and route it automatically.
Switch to Daxow Today
Join 10,000+ businesses who switched from LiveChat to save time and money.