The Smarter Alternative to
Gorgias
Compare Daxow vs Gorgias for e-commerce customer support automation.
What is Gorgias?
Gorgias is the leading helpdesk built specifically for e-commerce merchants (Shopify, BigCommerce, Magento). Its superpower is deep integration with store data, allowing agents to refund orders or cancel subscriptions directly from the chat sidebar. While incredible for e-commerce operations, it is less suited for SaaS or service-based businesses. Its pricing is based on "ticket volume" (billable tickets), which can become unpredictable and expensive as you scale.
The Good and The Bad
Why use Daxow?
Top Advantages
- Volume Penalty: Gorgias punishes you for success. If you get a spike in traffic/tickets during Black Friday, your bill explodes. Daxow gives you unlimited conversations.
- Beyond Shopify: If you have a knowledge base or complex technical products, Gorgias doesn't "learn" them well. Daxow reads your manuals to become a product expert.
- Simplicity: Gorgias has become a complex ERP-lite for support. Daxow is focused purely on answering the customer's question instantly.
Why avoid Gorgias?
Common Drawbacks
- Strictly E-com: If you run a SaaS, agency, or content site, Gorgias makes no sense. It is entirely built around "Orders".
- Expensive Tiers: To get full automation features, you often need the "Pro" plan which starts at $360/mo or higher.
- Ticket Limits: The lower tiers have strict caps on how many tickets you can handle (e.g. 300 tickets/mo). That's very low.
Feature Breakdown
Pricing Comparison
Daxow
Unlimited conversations included in all plans.
Gorgias
Pricing may vary based on active users/seats.
Frequently Asked Questions
Does Daxow integrate with Shopify?
Yes. We can look up order status. However, for deep "modify order" actions (like partial refund), Gorgias is still the specialist. We are better at answering "How do I use this product?" questions.
Can I use Daxow if I'm not e-commerce?
Absolutely. That is our strength. We work for any business with a website.
Is migration easy?
Yes. Since we don't charge by ticket, you can switch today and stop worrying about your ticket count.
Switch to Daxow Today
Join 10,000+ businesses who switched from Gorgias to save time and money.